Customer service is extremely important to good customer service reviews. There are many important aspects of customer service reviews. Here are six tricks for improving yours:
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Say “thank you”
You do need to train your employees to give excellent customer service, and that begins with saying “thank you.” Train your employees to thank each and every customer after each transaction. Customers who feel appreciated will write positive reviews.
Calling the customer by name
To make your customers feel valued, train your employees to call each customer by his or her name whenever possible. This adds a level of personal service to each transaction. Employees can get the customers’ names from the credit cards or checks they use to pay. A simple “Thank you, Mr. Jones” can go a long way to making your customers feel good.
Using “I” statements
You should also train your employees to use “I” statements when speaking to customers. For example, “I will be happy to help you with that,” or “I will see what I can do for you.” This lets the customer know that the employee is working hard to meet his needs.
Pamper the customer
Don’t forget to pamper the customer. Make the customers feel pampered while they are in your business by providing free coffee, clean restrooms, and a well-lit parking area. These things matter to customers and are a part of their overall shopping experience with you.
A smile makes the difference
One very small thing you can do is train your employees to smile no matter what situation they face. Employees should smile when they greet customers at the door, as they interact with customers, and even as they answer the phone. Even in the middle of a tense situation, such as handling a return or angry customer, a smile can make the difference.
Customers will write bad reviews if they feel that the employees hated their jobs and didn’t want to be there.
Freebies for everyone
Finally, you can get great customer reviews by offering freebies to your customers. These do not have to be expensive, but everyone likes getting something for free. You might give away free pens, hats, or T-shirts featuring your business logo. Your employees can hand these out at the register after each transaction to add that extra element of service.
You can improve customer reviews. You just need to follow these six customer service tricks to get started.
Information credited to OpenTell™
Kara Masterson
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